Hoo House Nursery

Retail nursery specialising in Perennials and Alpines all grown peat-free.

Hoo House Nursery in the RHS Magazine

Hoo House Nursery Privacy Policy

What data we collect

If you submit an order through hoohouse.co.uk we will collect personal data. This includes your:

  • Name.
  • Email address.
  • Phone number.
  • Address.
  • Post code.

We collect this information in order to process and deliver your order. We may also collect additional delivery information if you provide it.

We save information on how you use the site, using cookies. We also use Google Analytics to measure how you use the website so we can improve it based on user needs. We do not allow Google to use or share the data about how you use this site.

Google Analytics sets cookies that store anonymised information about:

  • How you got to the site.
  • The pages you visit on hoohouse.co.uk, and how long you spend on each page.
  • What you click on while you're visiting the site.

We do not store your personal information through Google Analytics (for example your name or address). We will not identify you through analytics information, and we will not combine analytics information with other data sets in a way that would identify who you are.

Why we need your data

We collect data for the purposes of processing plant orders through this website.

We collect information through Google Analytics to see how you use the site. We do this to help:

  • Make sure the site is working as intended.
  • Improve the site from time to time.

What we do with your data

We use data submitted through our plant order form for the sole purpose of processing plant orders. Information stored as browser cookies and its use is detailed on our cookie policy.

We will not:

  • Sell or rent your data to third parties.
  • Share your data with third parties for marketing purposes.

We will share your data if we are required to do so by law - for example, by court order, or to prevent fraud or other crime.

Your rights

You have the right to request:

  • Information about how your personal data is processed.
  • A copy of that personal data.
  • That anything inaccurate in your personal data is corrected immediately.

You can also:

  • Raise an objection about how your personal data is processed.
  • Request that your personal data is erased if there is no longer a justification for it.
  • Ask that the processing of your personal data is restricted in certain circumstances.

Please get in touch if you have any questions about the way we use data on this website.